Traveller from CAMBERLEY stayed in August,2009

Guest Comment:
i booked an upgraded room to an executive from a classic for my daughter and son in laws first wedding anniversary as a present to them.On arrival they were given a smoking room after i had specifically requested a non smoking room as neither of 6them are smokers and earlier that day they had been to the hospital and been confirmed as pregnant with their first child.They asked to be moved as the room smelt so badly and were told that there were no other rooms but that they would send a maid up to spray the room but this never happened. I contactd Ingrida on reception who i made the original booking with and she said she would move them the next day. She offered no apology for the mix up and hung up on me. The move the next day was made late into the evening and the room was quite dirty, i paid over £350.00 for this weekend suprise that was anything but, it was a huge disappointment. There is much lacking in the way of manners and hospitality of the check in and reservation staff at this hotel,they are all unable to speak fluent English so making a reservation is a total nightmare.The simplist of requests is indeed a struggle for them. foreign staff who could not get right the simplist of rquests and do not know the difference in smoking and non smoking rooms.Hard to make them understand what you are asking of them. Reservations at the hotel over the phone was dreadful.

Top Tip:
a good spot for theatre land